Resolving conflict is a key part of a managers role do it effectively by taking a positive courteous and non confrontational approach. You can ensure that the process of managing and resolving conflict is as positive as possible by sticking to the following guidelines. Whenever youre in conflict with someone there is one factor that can make the difference between damaging your relationship and deepening it that . To manage conflict effectively you must be a skilled communicator that includes creating an open communication environment in your unit by encouraging employees to
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